You are not logged in. (Web Hosting Support
I’ve recently bought another hosting package, this time with A2 Hosting. I bought it on Christmas Eve, and so was unsurprised to find it still inactive today. Nevertheless, the e-mail said to open a support ticket after 48 hours if it wasn’t working, so I did with a fairly light message stating that I wasn’t concerned as it was the holidays, but wondering if they could tell me when it would be active. I immediately received an e-mail telling me it had been submitted and giving me a reference. Within 12 minutes (yes, that’s twelve) I had received this e-mail:
Hello,
We are very sorry for this inconvenience, we will work to resolve this issue as soon as possible and will contact you when it is resolved. We thank you very much for your patience and will contact you soon.
Thank you,
Maybe it’s because I’m used to the slower support of PurpleCloud, but I’m looking forward to using these guys, purely on the basis that they seem to have immediately admitted fault without making excuses. Details on what the website is soon.
Trackback URL for this post: http://cunningtitle.com/technology/web-hosting-support/trackback/
December 28th, 2007 at 12:06 am
That email is quite… grovel-y, don’t you think?
Can they see so far up your bum?
Dx
December 28th, 2007 at 11:38 am
Perhaps, but frankly it’s a lot better than making excuses. Even better, an hour after that I received another e-mail from the same bloke saying he had manually entered all the settings
I’m certainly not complaining!