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December 4, 2007

Update: PayPal Incompetence

Remember the e-mail I sent to PayPal? I finally got one back:

Dear Rob [surname blanked out by me],

Thank you for contacting PayPal. We believe we responded to your recent
inquiry either through a call into our service center or through another
e-mail from you.

Please know that we appreciate your business and we want to address your
questions in a timely fashion. If you still need to speak with a PayPal
representative, please feel free to contact us at 888-221-1161.

Thank you for choosing PayPal

Guess what folks? I never received an answer either by phone or e-mail! Even better, they gave me an American phone number to call. Not much use when I clearly mentioned in my e-mail PayPal UK.

The question readers (both of you), is should I follow this up and ask again?

[UPDATE] I followed it up and asked again, pointing out that I had received this non-answer, and guess what? It happened again! Two e-mails from PayPal, both effectively refusing to answer and claiming that I already knew. Morons.

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